What's next for patients after Compass Medical's closure (2024)

QUINCY - Thousands of patients are left scrambling after Compass Medical abruptly shut down on Wednesday.

"We deeply regret the impact that Compass Medical P.C.'s closure will have on our patients and would like them to know that we are implementing a plan to ensure the continuity of their care," Compass Medical said in a statement. "Most Compass physicians will continue to provide medical care in their local communities as part of other practices. Compass will be updating the website regularly with information on how patients can contact their physician in their new practice setting and how they can obtain access to their medical records. Medical records will be preserved and available in accordance with all state and federal regulations."

The company cited a "steady stream of challenges" for the closure. Just last year, Compass Medical lost a lawsuit and was ordered to pay more than $16 million to Steward Health Care.

In a statement, Steward Health Care said, "Steward has no role or responsibility in the financial management or operations of Compass. They lost a $16 million verdict to Steward and were found guilty of fraud. Compass has not paid Steward any part of that claim and has nothing to do with them going bankrupt.

We understand how difficult this is for the community, in the wake of the fire at Signature Healthcare Brockton Hospital, the expected closure of Compass Medical will create even more restrictions on access to care for patients. Steward Medical Group is in the process of planning a job fair to help Compass Medical clinicians and employees find positions that allow them to continue to serve their patients in the local community. We care deeply about patients and employees who are affected and want to help especially with continuity of care."

On Thursday, patients who hadn't heard Compass closed showed up to its location in Quincy for scheduled appointments.

"Nobody here but a young lady is giving me a form to fill out and she's supposed to come and get it from me again," said Carol Lockwood of Pembroke. "But the doors are locked so I can't get in."

The Department of Public Health tells WBZ it has concerns about the abrupt closure and has reached out to the company for answers. Other health care practices have already offered to take on any staff let go by the closure.

"I don't know, it's discouraging that they didn't care enough to say something," said Peg Travers of Quincy. She said she's been a Compass Health patient for 30 years and only found out about the closure through the news and social media. "I'm anxious about who I'm going to get for a primary, will it be convenient and the availability of appointments."

"We're looking into it, it's unfortunate," Attorney General Andrea Campbell told WBZ TV political analyst Jon Keller. "This is an area of service where there are health care deserts in many ways, particularly for urgent care. So my department, various health care divisions are looking into this. We're in conversation with [Health and Human Services], governor's administration to figure out what we can do to help consumers, of course, to help patients. So it's ongoing, obviously it just broke. And so we're on top of it, we're aware of it. And we're going to work really hard to protect those patients."

Compass said any patients in need of immediate medical attention should visit their local hospital or urgent care. They're also advised to call 508-350-2000 for help with emergency prescription refills or test results or to visit Compass'swebsitefor more information.

Statement from South Shore Health:

"Compass Medical Associates' closure is impacting patients in this region. We understand that Compass is working on a plan for the transition of patient care to other physician practices within the region, and we will share updated information regarding Compass's continuity of care plan with our patients and staff as it becomes available.

We appreciate that this is a very difficult period for patients and healthcare workers on the South Shore, especially in light of the temporary closing of Brockton Hospital, and the previous closings of Quincy and Norwood Hospitals. We continue to experience very high patient volumes at South Shore Health, as is the case at many healthcare facilities across Massachusetts. We are working very hard to care for our patients while supporting the needs of our region under these complex circ*mstances.

South Shore Health remains steadfast in its commitment to provide exceptional, high-quality and safe care for patients in this region. We are deeply grateful for their patience and understanding during these challenging times."

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