by Tim Hardwick
There appears to be an ongoing outage with international roaming across multiple cellular networks, with Verizon, AT&T, and T-Mobile customers abroad complaining about the issue on social networks and cellular community forums.
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (1)](https://i0.wp.com/images.macrumors.com/t/nTv3W9XTvgOwRkZ94Py25YcOi68=/400x0/article-new/2024/06/verizon.jpg?lossy "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (1)")
Customers traveling internationally have been without service since late Wednesday for hours at a time, with many losing cellular, text, and data. That has left many users unable to call their cellular provider hotline or access online chat help without a Wi-Fi network.
Based on feedback from customers that have managed to contact support, the providers are aware of the issue with international roaming and are actively working on resolving it, although there have been reports that this could take several hours. We'll update this article as soon as we learn more.
Does anyone else have @Verizon and overseas?? Everyone I’m with phone just fully stopped working… anyone else??— Patrick Schwarzenegger (@PSchwarzenegger) June 27, 2024
Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story headline to reflect the development.
Update 2: Bloomberg reports that a Verizon customer service representative who was contacted from the UK on Thursday said that it's an ongoing issue that engineers are working to address.
Update 3: The multi-network outage is related to issues at international connection partner Syniverse, according to a person familiar with the situation. The company says the estimated time of restoration is 12 hours up to 24 hours.
Tag: Verizon
[ 81 comments ]
Popular Stories
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2)](https://i0.wp.com/images.macrumors.com/t/ksovAkdjE5G_OD9Jt-Qfr7t451E=/400x400/smart/article-new/2024/02/iPhone-16-Camera-Lozenge-2.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2)")
Apple Leak Confirms Four iPhone 16 Models With Same A18 Chip
Tuesday July 2, 2024 9:48 am PDT by Juli Clover
Code discovered in Apple's backend by Nicolás Alvarez and shared with MacRumors confirms Apple's plans to release four iPhone 16 models this year, and it indicates that the devices will all have the same A-series chip. There are mentions of new model numbers that are not associated with existing iPhones, and that have the numbering scheme Apple uses for its flagship devices. The code...
Read Full Article • 129 comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (3)](https://i0.wp.com/images.macrumors.com/t/q8fvDBHqmzrjxVBEO5qrCO48TRc=/400x400/smart/article-new/2024/06/iPhone-16-Pro-Front-Update-Blue.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (3)")
iPhone 16 Pro Models to Adopt 'M14' Advanced Samsung OLED Panels for Improved Brightness and Lifespan
Monday July 1, 2024 2:52 am PDT by Tim Hardwick
The upcoming iPhone 16 Pro and iPhone 16 Pro Max will be the first Apple smartphones to adopt Samsung's high performance "M14" OLED display panel, claims a new report coming out of South Korea. According to ETNews, Samsung's "M" series of OLED panels are made for flagship smartphones, while "14" refers to the number of high-performance materials used to produce them. "M14" is the first...
Read Full Article • 50 comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (4)](https://i0.wp.com/images.macrumors.com/t/St2AmUQzEjAeUGz53ZnTfS_JKDg=/400x400/smart/article-new/2021/03/homepod-feature-blue2.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (4)")
Apple Reclassifies iPhone X, HomePod, and Original AirPods as 'Vintage'
Monday July 1, 2024 7:52 am PDT by Hartley Charlton
Apple today reclassified the iPhone X, first-generation HomePod, and first-generation AirPods as "vintage" products. The products appeared on Apple's vintage and obsolete products list earlier today. Products are considered vintage when Apple stopped distributing them for sale more than five and less than seven years ago. Apple Stores and Apple Authorized Service Providers continue to offer...
Read Full Article • 121 comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (5)](https://i0.wp.com/images.macrumors.com/t/iHpknpkur-RHujElNTp-u8hUt90=/400x400/smart/article-new/2021/03/macbook-pro-butterfly-keyboard.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (5)")
MacBook Owners With Faulty Butterfly Keyboards to Get Payouts Soon
Monday July 1, 2024 1:09 pm PDT by Juli Clover
Two years after Apple paid $50 million to settle a class-action lawsuit over faulty MacBook butterfly keyboards, funds from the settlement will be going out to affected customers. An update on the MacBook Keyboard Litigation Settlement website says that the court issued a payment order on June 27, 2024, with payments set to be issued for approved claims by August 2024. Emails about the...
Read Full Article • 113 comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (6)](https://i0.wp.com/images.macrumors.com/t/QIKeo79DiyOdsr47JTTjoSX07X4=/400x400/smart/article-new/2024/06/Apple-Intelligence-General-Feature.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (6)")
Some Apple Intelligence Features Likely to Require Paid Subscription
Monday July 1, 2024 3:51 am PDT by Tim Hardwick
Apple eventually plans to turn some of its artificial intelligence features into paid services, similar to iCloud+ subscriptions, according to Bloomberg reporter Mark Gurman. Writing in his latest Power On newsletter, Gurman said that while Apple Intelligence will be free to start, Apple's long-term plan is to launch something like "Apple Intelligence+," with extra features that users pay...
Read Full Article • 329 comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (7)](https://i0.wp.com/images.macrumors.com/t/BGohk8bVoHf-ZglZkkB1zO4tg0U=/400x400/smart/article-new/2024/06/iOS-18-and-AirPods-Pro-Feature.jpg "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (7)")
iOS 18 to Bring These 5 New Features to AirPods Pro
Wednesday June 26, 2024 6:59 am PDT by Tim Hardwick
Apple's upcoming iOS 18 software update is packed with features for supported iPhones, but it also promises to make your AirPods Pro experience better with a handful of sophisticated new capabilities that draw from machine learning improvements and AI enhancements. The following five AirPods Pro features are expected to arrive later this year, when iOS 18 is released to the general public in ...
Read Full Article • 61 comments
Top Rated Comments
Michael Scrip
6 days ago at 02:55 am
It must have been the new logo...
?
Score: 10 Votes (Like | Disagree)
mjs916
6 days ago at 09:42 am
I'm always curious with issues like this, do people seriously think that a vendor is just going to sit around and not work on the problem? While their networks aren't as robust as they like us to think, they are going to resolve these issues if nothing else to avoid government hassling them for causing an outage.
If you call and yell at the front line workers they can fix it immediately by pressing the “fix it now” button.
You just have to yell at them the right way for the right amount of time until they are willing to press the button.
Many try, but the correct combination of screaming and timing is elusive.
Score: 7 Votes (Like | Disagree)
Polinsky
6 days ago at 07:38 am
This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.
If you read the article, you'd know that the problem affected other carriers. So, who will you switch to since many carriers were affected. And apparently, the problem is with a company that handles international calls for many carriers. Your outrage is directed at the wrong entity!
Score: 7 Votes (Like | Disagree)
vegetassj4
6 days ago at 04:31 am
Darth Testious: Only through me can you achieve a signal greater than any WiFi.
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (12)](https://i0.wp.com/forums.macrumors.com/attachments/2392570 "International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (12)")
Score: 6 Votes (Like | Disagree)
roar08
6 days ago at 08:56 am
It's interesting how issues like this expose (often) deep, single points of failure (e.g. Syniverse).
Score: 6 Votes (Like | Disagree)
alexandr
6 days ago at 04:49 am
My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?
Yes, an Apple Pay outage is one of the signs.
Score: 5 Votes (Like | Disagree)
Read All Comments
![International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mP8/h8AAvMB+NzmkbcAAAAASUVORK5CYII=)